Refund Policy

Last updated: September 4, 2026

At SteadyOrder, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy applies to all purchases made through our website and does not affect any statutory rights available to consumers under applicable law.

1. 60-Day Money-Back Guarantee

We offer a voluntary 60-day money-back guarantee on eligible purchases. If you are not satisfied with your order, you may request a return, replacement or refund within 60 days of receiving your order.

To request a return, please contact us at info@steadyorder.com and include your order number, the name used for the order and a brief description of the reason for your request. We will review your request and provide return instructions where applicable. Please do not return any items without contacting us first, as unauthorised returns may not be accepted.

2. Return eligibility

• Your request must be submitted within 60 days after delivery.
• You must provide proof of purchase (order number or confirmation email).
• The item should be returned in reasonable condition. We may ask for photographs or additional information before approving the return.

Normal wear resulting from reasonable inspection of the product does not disqualify you from exercising your statutory consumer rights.

3. Damaged, defective or incorrect items

Please inspect your order upon delivery. If the item is damaged, defective or not what you ordered, contact us within 14 days of delivery with photos of the product and packaging. We will send a replacement or issue a full refund, including any shipping costs paid, at no additional cost to you.

4. Right of withdrawal (EU consumers)

As a consumer in the European Union you have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, inform us of your decision by email within that period and return the goods within 14 days of notifying us. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof that you have sent them back. This statutory right applies in addition to our voluntary 60-day guarantee.

5. Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to the original payment method within 5–10 business days. Depending on your bank or card issuer it may take additional time before the refund appears on your statement.

6. Return shipping

Unless the item is defective, damaged or incorrect, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

7. Cancellations

Orders can be cancelled free of charge until they have been shipped. Contact us as soon as possible at info@steadyorder.com. Once an order has been shipped, please follow the return procedure above.

8. Contact

For any questions about returns or refunds, contact us at info@steadyorder.com. We reply to every message within 24 hours on business days.

Company details

Trade name: SteadyOrder
Legal business name: Monika Pilíšková
Company registration number (IČO): 24918016
Registered business address: Partutovice 101, 753 01 Partutovice, Czech Republic
Email: info@steadyorder.com
Phone: +31 6 38472156
VAT number: Not VAT registered